Refund policy
At Kreo, we ensure a smooth shopping experience. Please review our shipping policy for details on procedures and timelines.
Domestic Shipping
| Aspect | Details |
|---|---|
| Processing Time |
Orders are processed within 1-3 working days. |
| Processing Days | No processing is done on weekends or public holidays. |
| Delay Notifications | We will notify you of any unforeseen delays. |
Tracking Your Order
- You will receive a shipping confirmation with a tracking ID once dispatched.
- Track your order via your account or the link sent through WhatsApp.
Damages & Lost Shipments
- For damaged products, contact our support team to file a claim within 48 hours of delivery.
- Complete unboxing video is required for the inspection without any video edits/cuts.
- Keep all packaging materials for verification.
Out of Stock
If an item is unavailable:
- We will contact you within 2 business days to discuss options.
- Refunds for cancellations will be processed within 7 business days.
Return Policy
- All products undergo quality checks and are guaranteed to be genuine and new.
- We offer a 7-day return policy for manufacturing defects or dissatisfaction.
- No replacements are provided except in out-of-stock situations.
Conditions for Product Return
- No scratches/No Usage marks/No modifications are allowed.
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Include all accessories: Products must be in original condition and all accessories provided with the product are sent along with the return. Missing accessories may result in the rejection of the return.
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Record the handover: When handing over the product to the delivery partner, we strongly recommend recording a video or taking clear photographs of the product and its packaging. This will help in case of any transit-related damage, missing items, or product exchange during transportation.
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Use the original packaging: The product must be returned in its original box and packaging. Returns sent without the original box may be rejected, and the product will be shipped back to the customer.
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Missing accessories or freebies : If any accessories are missing, the refund may be delayed. Kreo reserves the right to deduct the equivalent value of the missing accessories/Freebies from the refund amount or return the product to the customer.
Non-Returnable Items
- Items damaged due to misuse or mishandling are not returnable.
Refund Process
- Refunds will be processed within 7 business days after the return is received.
- Refunds will be issued to the original payment method.
- For COD orders, Nationalized Bank details to be shared us on whatsapp/Email with name matching on the invoice/order.
Pricing & Taxes
- Prices may change without notice.
- Orders are billed at the price at the time of purchase.
- All products are subject to GST as per Indian tax regulations.
International Shipping
We currently do not offer international shipping.
For inquiries, contact our support team at help@kreo-tech.com.