Refund policy
At Kreo, we ensure a smooth shopping experience. Please review our shipping policy for details on procedures and timelines.
Domestic Shipping
| Aspect | Details |
|---|---|
| Processing Time |
Orders are processed within 1-3 working days. |
| Processing Days | No processing is done on weekends or public holidays. |
| Delay Notifications | We will notify you of any unforeseen delays. |
Tracking Your Order
- You will receive a shipping confirmation with a tracking ID once dispatched.
- Track your order via your account or the link sent through WhatsApp.
Damages & Lost Shipments
- For damaged products, contact our support team to file a claim.
- Keep all packaging materials for verification.
Out of Stock
If an item is unavailable:
- We will contact you within 2 business days to discuss options.
- Refunds for cancellations will be processed within 7 business days.
Return Policy
- All products undergo quality checks and are guaranteed to be genuine and new.
- We offer a 7-day return policy for manufacturing defects or dissatisfaction.
- No replacements are provided except in out-of-stock situations.
Conditions for Product Return
- Products must be in original condition with all accessories.
- No scratches or modifications are allowed.
Non-Returnable Items
- Items damaged due to misuse or mishandling are not returnable.
Refund Process
- Refunds will be processed within 7 business days after the return is received.
- Refunds will be issued to the original payment method.
Pricing & Taxes
- Prices may change without notice.
- Orders are billed at the price at the time of purchase.
- All products are subject to GST as per Indian tax regulations.
International Shipping
We currently do not offer international shipping.
For inquiries, contact our support team at help@kreo-tech.com.