Warranty Guidelines
At Kreo, we ensure a smooth shopping experience. Please review our warranty policy for details on coverage and procedures.
Warranty Coverage
| Product | Warranty Period |
|---|---|
| Boom Arm | 400 Days |
| Microphones | 400 Days |
| Gaming Keyboards | 400 Days |
| Gaming Mouse & Controllers | 400 Days |
| Gorilla Pod | 200 Days |
| Gaming Chair | 800 Days* |
| Monitor | 800 Days* For detailed warranty guide click here. |
| Ring Light | 200 Days |
| Triggers | 200 Days |
Warranty Guidelines
- This warranty applies only within India.
- The warranty covers manufacturing defects and workmanship flaws.
- Warranty does not cover accessories and consumables (e.g., chargers, batteries, cables, pop filters, desk mounts).
- Services include repair or replacement at Kreo’s discretion.
- Warranty claims must be submitted with video or photo proof of the issue.
Claim Process
- File a claim via the Contact Us page or WhatsApp.
- If the issue is confirmed, Kreo will arrange for a pickup.
- If pickup is unavailable in your area, you may need to self-ship the product.
- For replacements, if the product is out of stock, an equivalent model will be provided.
Wrong Product Claim & Missing Parts Claim
To ensure fair and transparent resolution of product-related claims, we require customers to follow the guidelines below when reporting wrong, damaged, or missing items purchased from our website.
Unboxing Video Requirement**
- Customers must record a clear unboxing video from the moment the sealed package is shown until the product is fully unboxed.
- The video should capture:
- The outer package with visible shipping label.
- The unsealing process (no cuts or edits).
- The product and all included parts as received.
Purpose
- The video serves as proof of condition and contents at the time of delivery.
- Claims without a valid unboxing video may not be accepted to prevent fraudulent or incomplete claims.
Claim Submission
- If a wrong, missing, or damaged item is found:
- Contact Kreo Support within 48 hours of delivery.
- Submit the unboxing video and a brief description of the issue.
Verification and Resolution
- The Kreo team will review the video and verify the claim.
- Upon validation, Kreo will issue a replacement, missing part shipment, or appropriate resolution based on company policy.
Exceptions
- Claims made after 48 hours or without valid proof will not be eligible for replacement or refund.
Warranty Exclusions
- Physical damage, cracks, or dents.
- Repairs by unauthorized persons.
- Damage due to spills, extreme temperatures, moisture, voltage fluctuations.
- Use of non-approved accessories or chargers.
- We recommend using your laptop/PC for charging or any charger with 5V/2A at max.
Types of Warranty
- 7 Days Replacement: Covers Dead on Arrival (DOA) products.
- Under Warranty (UW): Covers repairs and replacements as per policy.
For further assistance, contact our support team. We’re here to help!