Warranty Guidelines

At Kreo, we ensure a smooth shopping experience. Please review our warranty policy for details on coverage and procedures.

Warranty Coverage

Product Warranty Period
Boom Arm 400 Days
Microphones 400 Days
Gaming Keyboards 400 Days
Gaming Mouse & Controllers 400 Days
Gorilla Pod 200 Days
Gaming Chair 800 Days*
Ring Light 200 Days
Triggers 200 Days

Warranty Guidelines

  • This warranty applies only within India.
  • The warranty covers manufacturing defects and workmanship flaws.
  • Warranty does not cover accessories and consumables (e.g., chargers, batteries, cables, pop filters, desk mounts).
  • Services include repair or replacement at Kreo’s discretion.
  • Warranty claims must be submitted with video or photo proof of the issue.

Claim Process

  • File a claim via the Contact Us page or WhatsApp.
  • If the issue is confirmed, Kreo will arrange for a pickup.
  • If pickup is unavailable in your area, you may need to self-ship the product.
  • For replacements, if the product is out of stock, an equivalent model will be provided.

Warranty Exclusions

  • Physical damage, cracks, or dents.
  • Repairs by unauthorized persons.
  • Damage due to spills, extreme temperatures, moisture, voltage fluctuations.
  • Use of non-approved accessories or chargers.

Types of Warranty

  • 7 Days Replacement: Covers Dead on Arrival (DOA) products.
  • Under Warranty (UW): Covers repairs and replacements as per policy.
  • Out of Warranty (OOW): Paid repairs available after the warranty expires.

For further assistance, contact our support team. We’re here to help!