Warranty Guidelines

At Kreo, we ensure a smooth shopping experience. Please review our warranty policy for details on coverage and procedures.

Warranty Coverage

Warranty Guidelines

• This warranty applies only within India.
• The warranty covers manufacturing defects and workmanship flaws.
• Warranty does not cover accessories and consumables (e.g., chargers, batteries, cables, pop filters, desk mounts).
• Services include repair or replacement at Kreo’s discretion.
• Warranty claims must be submitted with video or photo proof of the issue.

Claim Process

• File a claim via the Contact Us page or WhatsApp.
• If the issue is confirmed, Kreo will arrange for a pickup.
• If pickup is unavailable in your area, you may need to self-ship the product.
• For replacements, if the product is out of stock, an equivalent model will be provided.

Warranty Exclusions

• Physical damage, cracks, or dents.
• Repairs by unauthorized persons.
• Damage due to spills, extreme temperatures, moisture, voltage fluctuations.
• Use of non-approved accessories or chargers.

Types of Warranty

• 7 Days Replacement: Covers Dead on Arrival (DOA) products.
• Under Warranty (UW): Covers repairs and replacements as per policy.
• Out of Warranty (OOW): Paid repairs available after the warranty expires.

For further assistance, contact our support team. We’re here to help!