Warranty Guidelines

At Kreo, we ensure a smooth shopping experience. Please review our warranty policy for details on coverage and procedures.

Warranty Coverage

Warranty Guidelines

• This warranty applies only within India.
• The warranty covers manufacturing defects and workmanship flaws.
• Warranty does not cover accessories and consumables (e.g., chargers, batteries, cables, pop filters, desk mounts).
• Services include repair or replacement at Kreo's discretion.
• Warranty claims must be submitted with video or photo proof of the issue.

Claim Process

• File a claim via the Contact Us page or WhatsApp.
• If the issue is confirmed, Kreo will arrange for a pickup.
• If pickup is unavailable in your area, you may need to self-ship the product.

If Replacement Stock is Unavailable

• Equivalent Product Replacement: A product of the same or equivalent value may be offered as a replacement, subject to customer consent.
• Upgrade Option: You may upgrade to a higher variant by paying the price difference. The warranty period will remain the same as the original product’s purchase date.
• Pro-Rata Refund: A partial refund may be provided based on the duration of product usage.

Repair Process and Conditions

If your product is repaired, we may not be able to share detailed technical information about the exact cause of the issue or the internal repair process. However, please be assured that our team thoroughly checks and repairs the product to ensure it is working properly before it is returned to you.

Warranty Exclusions

• Physical damage, cracks, or dents.
• Repairs by unauthorized persons.
• Damage due to spills, extreme temperatures, moisture, voltage fluctuations.
• Use of non-approved accessories or chargers.
• We recommend using your laptop/PC for charging or any charger with 5V/2A at max.