Mousepad Warranty

1. Warranty Coverage

• Warranty Period: 400 days from the date of purchase.
• Proof of Purchase Required: You must keep your purchase invoice or order confirmation to claim warranty service.

2. What is Covered

Manufacturing Defects:

• Surface issues affecting functionality (bubbling, uneven texture, material defects)
• Stitching problems (unraveling edges, loose or broken stitching)
• Layer separation (surface layer detaching from base layer)
• Cracked base failure (natural rubber or foam base cracking or breaking)
• Mouse sensor tracking issues: Covered only within the first 24 hours of use. Tracking issues reported after 24 hours are not covered under warranty.

3. What is Not Covered

Normal Wear and Tear:

• Stains, fading from heavy use, or loss of texture over time
• Scratches, dents, chips, scuffs, stains, marks, and minor cosmetic abnormalities that do not affect functionality

Liquid and Environmental Damage:

• Damage from spills, submersion, or moisture exposure
• Sweat damage or humidity-related issues
• Water damage from improper cleaning methods

Improper Use or Abuse:

• Excessive pressure or aggressive scrubbing
• Improper cleaning methods or use of harsh chemicals
• Damage from impact, drops, or crushing
• Damage from exposure to direct sunlight or heat sources
• Damage from ironing on the surface of the mousepad

User Modification or Customization:

• Any unauthorized modification or customization performed by non-authorized personnel
• Alterations to the original design or structure

Unauthorized Products:

• Products that are used, refurbished, gifted, won in contests, or bought from unauthorized sellers are not covered
• Products purchased without valid proof of purchase from authorized channels

4. Warranty Claims Process

Step 1: Contact Customer Support

• Contact Kreo customer support via phone, email, or online portal
• Provide proof of purchase (invoice or order confirmation)
• Describe the defect or issue in detail with photographic evidence if applicable
• Provide product details including model number and serial number (if applicable)

Step 2: Defect Verification

• Customer support team will review your claim and evidence
• Additional information or photos may be requested for assessment
• The brand will determine if the issue qualifies as a manufacturing defect

Step 3: Resolution

• If the defect is approved, the brand will replace the mousepad
• The final decision on warranty claims is made by the brand
• Replacement processing time will be communicated by customer support
• Refunds are not provided; only replacement units are offered for approved warranty claims

5. Mousepad Care Instructions

Proper care ensures the longevity and performance of your mousepad. Follow these guidelines:

Cleaning Guidelines:

• Do not machine wash mousepads with natural rubber base
• Clean gently using a soft brush, mild washing soap, or liquid detergent
• Use lukewarm water for cleaning (not hot water)
• Avoid harsh scrubbing or strong chemicals that may damage the surface
• Rinse thoroughly to remove all soap residue

Drying Instructions:

• Let it air-dry in a well-ventilated area
• Do not expose directly to sunlight during drying
• Do not use a dryer or heat source to speed up drying
• Ensure the mousepad is completely dry before use

Maintenance Tips:

• Do not iron on the surface of the mousepad
• Store in a cool, dry place when not in use
• Avoid folding or creasing the mousepad
• Keep away from sharp objects that may damage the surface
• The printed design will not fade during washing when cleaned properly

6. Terms and Conditions

• Warranty is non-transferable unless formally processed with the brand
• The brand reserves the right to make the final judgment on warranty claims after examination
• This warranty does not cover consequential damages or indirect losses
• The brand reserves the right to modify warranty terms without prior notice
• All warranty claims must be made within the 400-day warranty period

7. Contact Information

• Company Name: Lukus Brands Private Limited
• Email: help@kreo-tech.com
• Phone/WhatsApp: 9611507877 (Available 10:30 AM - 7 PM, Monday to Saturday)

Customer Support:

• Product care and maintenance guidance
• Warranty claim assistance
• Troubleshooting support
• Multi-language support (English, Hindi, and regional languages)