Effective from 1 May 2026

Kreo Obsidian Monitor Warranty & Pixel Defect Policy

Coverage, replacement eligibility and pixel-defect promises for the Obsidian monitor lineup, in plain language.

At a glance

800 days

Limited warranty

From the date of purchase, covering panel, electronics, backlight, adapter, cables and stand.

400 days

Zero bright dot promise

1 or more bright dots within 400 days qualifies your monitor for replacement.

60 days

Pixel Promise window

Even 1 dead pixel qualifies for replacement in the first 60 days for purchases till 31 May.

Warranty Coverage

All Kreo Obsidian monitors are covered by a limited warranty for 800 days from the date of purchase, as shown on the invoice or other valid proof of purchase. If proof of purchase is unavailable, Kreo may use the manufacturing date to determine approximate warranty eligibility.

This policy applies to all Kreo Obsidian monitor lineup products purchased through authorized Kreo sales channels, unless a specific model page or local law requires additional protection.

This warranty covers manufacturing defects in:

Display panel
Internal electronics
Backlight system
External power adapter
Included cables
Included stand and its mechanical adjustments

Pixel Defect Promise

Kreo provides the following pixel defect coverage for all eligible Obsidian lineup monitors:

0 bright dots for 400 days from the date of purchase.
Pixel Promise: Even 1 dead pixel qualifies for replacement within the first 60 days for products purchased till 31st May from website, Amazon or Flipkart. After 31st May, replacement eligibility depends on the thresholds listed in this policy.
For monitors purchased till 31st May, after the first 60 days and up to 800 days, replacement eligibility depends on the thresholds in the Standard Long-Term Pixel Defect Coverage clause.

This policy is intended to give customers stronger early ownership protection while maintaining clear long-term service standards.

Pixel Defect Definitions

To make this policy easy to understand, the terms below are used consistently across Kreo support and warranty review.

Pixel: A single image point on the screen made up of red, green, and blue subpixels.
Subpixel: One of the red, green, or blue elements inside a pixel.
Dead pixel: A pixel that does not light up and appears permanently black.
Bright dot: A pixel or subpixel that remains permanently lit and is visible as a white, red, green, or blue point on a dark background.
Black dot: A permanently dark pixel or subpixel visible on a bright background.
Dark dot: Another term for a black dot or non-illuminating pixel.
Stuck pixel: A pixel or subpixel that remains fixed in one color and does not change normally with the image.
Defective subpixel: A red, green, or blue subpixel that remains permanently on, permanently off, or behaves abnormally.
Cluster defect: Two or more closely grouped defective pixels or subpixels that appear together in a small area and are more noticeable during normal use.

Replacement Eligibility for Pixel Defects

Replacement eligibility is split into three tiers, based on how soon the defect is reported and the type of defect observed.

Special Early Ownership Protection

0–60 days

For all monitors purchased till 31st May, for issues raised within 60 days from the date of purchase, Kreo will provide a replacement if the monitor has:

1 or more dead pixels
1 or more bright dots
1 or more stuck pixels that are clearly visible in normal use

Zero Bright Dot Promise

0–400 days

Within 400 days from the date of purchase, Kreo will provide a replacement if the monitor has:

1 or more bright dots

Standard Long-Term Pixel Defect Coverage

60–800 days

After the first 60 days and up to 800 days from the date of purchase, a replacement or warranty resolution will be provided if any of the limits below are exceeded.

Defect thresholds (after 60 days, up to 800 days)
Defect type	Replacement triggered when
Bright dots	1 or morebeyond the protected zero-bright-dot period
Dark / black dots	More than 5
Stuck pixels	More than 2
Total visible defects (any type)	More than 5
Cluster defects	2 or more adjacentor 3+ defective pixels/subpixels in a small localized area

Kreo may provide repair, replacement, or another appropriate warranty remedy depending on stock availability, product condition, and service feasibility.

How Kreo Evaluates Pixel Defects

Pixel defect inspection will be done using simple and practical review conditions:

The monitor must be running at its native resolution.
The panel should be checked using standard solid-color test backgrounds.
The issue must be visible during normal indoor use.
Review will be based on normal viewing distance, not an unusually close inspection.

Kreo may ask for photos or videos during claim review, and may conduct an in-person or service-center inspection before approving replacement.

What Is Covered

This warranty covers verified manufacturing or hardware defects, including:

Pixel defects covered under this policy
Backlight abnormalities beyond normal manufacturing tolerance
Failure of the panel to power on or display image properly
Electronics failure
Power adapter malfunction
Input port or signal switching failure
OSD or control button malfunction
Included stand mechanism failure
Included cable defects affecting normal function

What Is NOT Covered

This warranty does not cover:

Physical damage, cracked panels, impact damage, or pressure damage
Liquid damage or corrosion
Scratches, dents, or cosmetic wear caused after delivery
Burn-in or image retention caused by prolonged static content
Damage caused by power surges, improper grounding, or unstable electrical supply
Damage caused by misuse, modification, tampering, or unauthorized repair
Damage caused by improper cleaning methods or chemical exposure
Issues caused by incompatible devices, accessories, or unsupported operating conditions
Minor panel variation that falls within normal manufacturing characteristics and does not exceed this policy's thresholds

DOA and Early Replacement

If a monitor is dead on arrival or develops a verified major fault within 7 days of delivery, Kreo may provide a priority replacement subject to verification and return of the complete unit with original accessories.

This DOA support is in addition to the pixel defect protections described above.

Warranty Claim Process

To raise a claim, please provide:

Name and contact details
Shipping address
Model number
Serial number
Proof of purchase
Description of the issue
Photos or videos, where applicable

Kreo support may first offer remote troubleshooting. If the issue cannot be resolved remotely, Kreo may arrange inspection, pickup, carry-in service, repair, or replacement depending on the case.

Consumer-Friendly Interpretation

This policy is designed to be interpreted reasonably and in good faith. If a panel defect is clearly visible in normal use and materially affects the customer experience, Kreo may approve a replacement even where a defect does not fall neatly into a single technical category above.

Final Notes

This policy applies only to products purchased through authorized Kreo channels — Amazon.in, Flipkart.com, Kreo-tech.com and Blinkit.
The warranty applies to the original purchase period of 800 days.
Replacement units may be new, equivalent to new, or refurbished to certified quality standards.
Kreo may update policy wording from time to time, but warranty coverage for an already purchased product will be based on the policy applicable at the time of purchase unless local law requires otherwise.

Last updated: 28 April 2026