Warranty Guidelines
At Kreo, we ensure a smooth shopping experience. Please review our warranty policy for details on coverage and procedures.
Warranty Coverage
| Product | Warranty Period |
|---|---|
| Boom Arm | 400 Days |
| Microphones | 400 Days |
| Gaming Keyboards | 400 Days |
| Gaming Mouse & Controllers | 400 Days |
| Gorilla Pod | 200 Days |
| Gaming Chair | 800 Days* |
| Ring Light | 200 Days |
| Triggers | 200 Days |
Warranty Guidelines
- This warranty applies only within India.
- The warranty covers manufacturing defects and workmanship flaws.
- Warranty does not cover accessories and consumables (e.g., chargers, batteries, cables, pop filters, desk mounts).
- Services include repair or replacement at Kreo’s discretion.
- Warranty claims must be submitted with video or photo proof of the issue.
Claim Process
- File a claim via the Contact Us page or WhatsApp.
- If the issue is confirmed, Kreo will arrange for a pickup.
- If pickup is unavailable in your area, you may need to self-ship the product.
- For replacements, if the product is out of stock, an equivalent model will be provided.
Warranty Exclusions
- Physical damage, cracks, or dents.
- Repairs by unauthorized persons.
- Damage due to spills, extreme temperatures, moisture, voltage fluctuations.
- Use of non-approved accessories or chargers.
Types of Warranty
- 7 Days Replacement: Covers Dead on Arrival (DOA) products.
- Under Warranty (UW): Covers repairs and replacements as per policy.
- Out of Warranty (OOW): Paid repairs available after the warranty expires.
For further assistance, contact our support team. We’re here to help!